Refund Guarantee (English)

1. What you are buying

A preorder. You pay today for access we give you later. The full SteadyRN practice bank for internationally-educated nurses is not finished — we are building it, and preorders are how we find out whether it is worth building.

What exists today is the free 60-item readiness check. What your payment buys is a Founding Member place in the full bank at the founding price, delivered on the date below.

2. The delivery date we are committed to

We are committed to delivering your Founding Pass by September 18, 2026. That is not a marketing estimate — it is the date the refund below is measured against.

Your 90 days of access start when we deliver your pass, not on the day you pay, so a delay never eats into the access you paid for.

3. If we miss that date, you get all your money back

If we have not delivered your Founding Pass by September 18, 2026, you are entitled to a full refund of everything you paid.

There are no conditions attached. You do not have to explain yourself, prove anything, or have used the readiness check. You do not lose the right by waiting — ask us a day after the date or six months after it and the answer is the same.

And if we decide not to build the product at all, we will refund every preorder without waiting for anyone to ask.

4. Free extension until you pass

The pass runs 90 days because that is a normal preparation window, not because we think your examination should fit it. If your 90 days run out and you have not yet passed the NCLEX, tell us and we will extend your access free, in further 90-day blocks, for as long as you are still preparing. There is no charge and no limit on the number of extensions.

Two honest limits. The extension is more time with the product, not a promise that you will pass. And it depends on SteadyRN still operating — if we ever shut the service down we will tell every Founding Member directly rather than letting access quietly lapse.

5. How to ask for a refund

There is no one-click refund button, and we are not going to pretend there is one. Refunds are handled by a person.

To request one, use the contact form and include the email address you paid with. If you still have the receipt or invoice number from Stripe's email, include that too — it is faster, but we can find your payment without it.

That is all we need. We do not ask why, and there is no form of reasons to fill in.

6. What we commit to, and how fast

We reply to a refund request within 3 business days.

Where the guarantee above applies, we submit your refund to Stripe within 5 business days of receiving your request — usually the same day we reply.

If we ever need longer than that, we will tell you why and by when, rather than going quiet.

7. How the money comes back

Refunds go back to the card or payment method you paid with, through Stripe. We cannot send it anywhere else — that is a property of how the payment was taken, and it is also what protects you.

You get the full amount you were charged. We do not keep a processing fee; Stripe's fee on a refunded payment is our loss, not yours.

Once we submit the refund, Stripe releases it straight away, but how quickly it appears on your statement is up to your bank — typically 5 to 10 business days.

One thing outside our control: if your bank converted currency to pay us, it converts back at its own rate on the day, so the amount that lands may differ slightly from the amount that left. That difference is your bank's exchange rate, not a partial refund.

8. Requests outside this guarantee

The guarantee above covers one specific promise: delivery by the committed date. If you want to cancel for another reason — you changed your mind, your examination plans changed, you bought by mistake — that is not covered by the guarantee, but it is not a closed door either. Write to us and we will look at it individually and answer within the same 3 business days.

Nothing on this page reduces any refund or cancellation right you have under the consumer-protection law of the country where you live. Where that law gives you more than this page does, that law applies.

9. Your bank is not your only option — but talk to us first

You can always dispute the charge with your card issuer. We would rather you did not have to: a dispute takes weeks and is decided by people who have never read this page, while a refund from us takes days. If you have already opened one, tell us — we will not contest a dispute that this guarantee would have covered anyway.

10. Who is making this promise, and how to reach them

The seller and the party bound by this guarantee is MB Evelaina, a small partnership (mažoji bendrija) registered in the Republic of Lithuania, trading as SteadyRN.

Refund requests and any question about this page go through the contact form, or by email to the address above.